With IP Contact or Call Centers, businesses experience an increased level of flexibility as well as protection against disaster, whether from natural causes or mechanical problems, such as equipment failure or power outages. If one line should fail for any reason, redirecting calls through remaining available VoIP gateways guarantees business continuity and recovery from the outage.

As your business grows, adding traditional TDM PBX equipment incurs expenses for equipment, time spent on installation, testing, implementation and the disruption of routine business processes. Growth and change are a positive indicator for business, but interruptions resulting from equipment additions or changes can negatively impact profits and disrupt business continuity.

Implementing an IP contact center with today’s SIP technology transitions more efficiently and at a lower cost, while business continues uninterrupted, as most communication devices today are SIP capable. SIP architecture offers developers an open protocol standard; so, they can use a wide range of products that share common interfaces. This allows the contact center to grow and adapt to changing needs and volume with minimal impact, if any, on daily business transactions.

Ethoplex offers SIP Trunking on a multi-carrier network with superior call quality, security and business continuity. Communication through contact centers on our network travels to its destination uninterrupted on circuits maintained below capacity, augmented as needed to prevent bottlenecks. Ethoplex has implemented a network infrastructure comprising state-of-the-art equipment and services, and we monitor the traffic 24/7 to ensure QoS and reliability today’s contact centers demand.